Skip to main content
Warning icon
Planet will never ask for payments, passwords, or personal details through unsolicited calls, messages, or social media.

Countries

Breadcrumb

  1. Home
Planet
  • Country guides
  • Track my refund
  • Help and support
  • Airport Guide
  • Shopper Portal
Go back
Open menu Close menu
Shopping Tax Free by country Explore country-specific guides to learn how Tax Free shopping works, including VAT rates, time limits and eligibility rules Learn more
Where to get your form stamped Find Customs office locations and opening hours so you can get your forms stamped before you depart
Where to get your refund Log in to your personal account to receive your Tax Free refund directly to your credit or debit card, or browse nearby refund points
How to get your form stamped Follow simple, step-by-step guidance for top destinations to help you get your customs stamp without stress
France Italy Spain + more

Track my refund

Stay informed about your tax refund status. Type your barcode number below.

Quick track

Loading...
Checking status for ...

Status for:

We are sorry but barcode number was not found in our system. Click here to provide the details from your Tax Free form(s)

We have not received a qualifying Tax Free form for your VAT refund. More information. Tax Free enquiry page.

Great news! Your Tax Free form is processed, and your refund is on its way to your account within a maximum of 30 days.

We are waiting to receive your stamped Tax Free form. Contact Customer Service.

We have issues processing your Tax Free form. Tax Free enquiry page.

We have received your qualifying Tax Free form and recredited your account. Tax Free enquiry page.

We have received your Tax free form and paid your refund. The refunding process is now complete. Tax Free enquiry page.

We received and processed your Tax Free form. It might take 2-10 working days for refund to reach your account.

We have received your Tax Free form and the refunding process is now complete. Tax Free enquiry page.

Manage your refunds with Shopper Portal

Discover how Shopper Portal helps you tracks your Tax Free forms, understand each step of the process, and manage all your refund details with ease

Chat with our support bot Have a question about your refund? Get personalised assistance and quick answers to all your queries Contact our support team Need more help? Call us or submit our contact form to receive a response as soon as possible, typically within 3-5 business days Browse FAQs Find quick answers to the most common questions about Tax Free shopping, forms, and refunds
How to fill in your Tax Free form Learn how to complete your Tax Free form correctly to avoid Customs issues and refund delays
Country guides Track my refund Help and support
Airport Guide Shopper Portal
Shopping Tax Free by country Explore country-specific guides to learn how Tax Free shopping works, including VAT rates, time limits and eligibility rules Learn more Where to get your form stamped Find Customs office locations and opening hours so you can get your forms stamped before you depart How to get your form stamped Follow simple, step-by-step guidance for top destinations to help you get your customs stamp without stress
France Italy Spain + more
Where to get your refund Log in to your personal account to receive your Tax Free refund directly to your credit or debit card, or browse nearby refund points

Track my refund

Stay informed about your tax refund status. Type your barcode number below.

Quick track

Loading...
Checking status for ...

Status for:

We are sorry but barcode number was not found in our system. Click here to provide the details from your Tax Free form(s)

We have not received a qualifying Tax Free form for your VAT refund. More information. Tax Free enquiry page.

Great news! Your Tax Free form is processed, and your refund is on its way to your account within a maximum of 30 days.

We are waiting to receive your stamped Tax Free form. Contact Customer Service.

We have issues processing your Tax Free form. Tax Free enquiry page.

We have received your qualifying Tax Free form and recredited your account. Tax Free enquiry page.

We have received your Tax free form and paid your refund. The refunding process is now complete. Tax Free enquiry page.

We received and processed your Tax Free form. It might take 2-10 working days for refund to reach your account.

We have received your Tax Free form and the refunding process is now complete. Tax Free enquiry page.

Manage your refunds with Shopper Portal

Discover how Shopper Portal helps you tracks your Tax Free forms, understand each step of the process, and manage all your refund details with ease

Chat with our support bot

Have a question about your refund? Get personalised assistance and quick answers to all your queries

Contact our support team

Need more help? Call us or submit our contact form to receive a response as soon as possible, typically within 3-5 business days

Browse FAQs

Find quick answers to the most common questions about Tax Free shopping, forms, and refunds

How to fill in your Tax Free form

Learn how to complete your Tax Free form correctly to avoid Customs issues and refund delays

Enabling Tax Free worldwide

You can shop tax free in almost 30 countries across Europe, Asia and the UAE. See more about each country below.

Austria Austria
20% VAT rate
Kingdom of Bahrain Kingdom of Bahrain
10% VAT rate
Belgium Belgium
21% VAT rate
Cyprus Cyprus
19% VAT rate
Czech Republic Czech Republic
21% VAT rate
Denmark Denmark
25% VAT rate
Faroe Islands Faroe Islands
25% VAT rate
Finland Finland
25.5% VAT rate
France France
20% VAT rate
Germany Germany
19% VAT rate
Greece Greece
24% VAT rate
Hungary Hungary
27% VAT rate
Iceland Iceland
24% VAT rate
Ireland Ireland
23% VAT rate
Italy Italy
22% VAT rate
Luxembourg Luxembourg
17% VAT rate
Malta Malta
18% VAT rate
Netherlands Netherlands
21% VAT rate
Norway Norway
25% VAT rate
Poland Poland
23% VAT rate
Portugal Portugal
23% VAT rate
Slovakia Slovakia
20% VAT rate
Spain Spain
21% VAT rate
Sweden Sweden
25% VAT rate
Switzerland Switzerland
8.1% VAT rate
Turkey Turkey
10%, 20% VAT rate
UAE UAE
Visit UAE website

Business

Accept payments Tax Free solutions Why Planet for Retail? Why Planet for Hospitality? Why Planet for Payments? © 2000-2026, All Rights Reserved

Shoppers

Shoppers Countries DCC Shopper Portal

Contact us

Support FAQ Careers

About Planet

About us Customers Newsroom Partners Legal T&C

Business

Accept payments Tax Free solutions Why Planet for Retail? Why Planet for Hospitality? Why Planet for Payments?

Contact us

Support FAQ Careers
© 2000-2026, All Rights Reserved

Shoppers

Shoppers Countries DCC Shopper Portal

About Planet

About us Customers Newsroom Partners Legal T&C

Business

Accept payments Tax Free solutions Why Planet for Retail? Why Planet for Hospitality? Why Planet for Payments?

Shoppers

Shoppers Countries DCC Shopper Portal

Contact us

Support FAQ Careers

About Planet

About us Customers Newsroom Partners Legal T&C
© 2000-2026, All Rights Reserved