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We have not received a qualifying Tax Free form for your VAT refund. More information. Tax Free enquiry page.
Great news! Your Tax Free form is processed, and your refund is on its way to your account within a maximum of 30 days.
We are waiting to receive your stamped Tax Free form. Contact Customer Service.
We have issues processing your Tax Free form. Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Tax Free enquiry page.
We have received your Tax free form and paid your refund. The refunding process is now complete. Tax Free enquiry page.
We received and processed your Tax Free form. It might take 2-10 working days for refund to reach your account.
We have received your Tax Free form and the refunding process is now complete. Tax Free enquiry page.
Discover how Shopper Portal helps you tracks your Tax Free forms, understand each step of the process, and manage all your refund details with ease
Have a question about your refund? Get personalised assistance and quick answers to all your queries
Need more help? Call us or submit our contact form to receive a response as soon as possible, typically within 3-5 business days
Find quick answers to the most common questions about Tax Free shopping, forms, and refunds
Learn how to complete your Tax Free form correctly to avoid Customs issues and refund delays
You can shop tax free in almost 30 countries across Europe, Asia and the UAE. See more about each country below.